When our customers are shopping online with us, it is our biggest priority to service them using the best possible means. We also ensure to provide a safe and secure environment for shopping online with us.
All your communications with our website through your server are secure. All the details you share with us as information is encrypted and saved in our customer database which shall not be accessible by anyone else.
Details such as name, address, credit card number etc are made sure to be encrypted and sent through internet only to us to provide safety thereby creating a highly mutual and trustworthy environment.
All the details shall be used only by our company personal to process your order and it will not be shared with any third party.
• Shipping is done only to places in United States of America. We do not ship for overseas as such.
• Orders are carried out within 24 hours or usually during the same day.
• During season times because of the heavy demands, shipping might take 1 or 2 business working days.
• The business days include every working day from Monday to Friday excluding bank holidays.
• Products purchased and once used cannot be returned.
• In case we deliver defective products we are more than glad to replace it.
• The claims for such a defective product should be made within 24 hours of receiving the product.
• To exchange, you must place an order for another product and then return the defective item for full credit.
• If a product is refused or undeliverable, you shall be charged for the shipping of both ways as well as 25% of restocking fees.
• Once an order is placed it cannot be cancelled. You can however exchange the product for a product of similar or lesser value.
• For items lost during the transit contact us immediately for assistance.
• A Return Authorization Number is issued for all return claimed goods. When the goods are to be returned, this number must be clearly marked on all boxes.
• The request for a RAN must be made within 3 days of receiving the merchandise.
• The items that are returned must be in good condition and kept as they were received.